Toronto Location and Hybrid 2 to 3 days/week
Contract Duration: 12 months with possibility of extension
We are looking for Network Engineer to join one of our clients to work on third level support for telephony infrastructure and telephony project migration (end of life migrations, migration of telephony users to new cloud-based telephony platforms).
Responsibilities:
- Discovery & Planning, work with the vendor engaged for this project
o Review and interpret existing PBX configurations, including user profiles, call flows, and system integrations.
o Develop a comprehensive migration plan segmented by business lines and locations. - Design & Documentation
o Create/Edit Low-Level Design (LLD) documentation aligned with the High-Level Design (HLD) and business requirements.
o Call Routing and Dial Plan Design.
o Create Security design documents, firewall rules, and role-based access control.
o Create the support document for day 2 support. - Implementation & Support
o Conduct the pre-migration testing.
o Create the MoP and change management.
o Validate the user data from CUCM/UnityCn.
o Execute the user migration through bulk update or related migration tools/scripts. Validate successful cutovers (after business hours).
o Use Oracle SBC tools (e.g., Oracle EOM) for root cause analysis and troubleshooting in the Webex production environment.
o Collaborate with internal teams to resolve issues.
o Work with vendors and supporters, i.e. Cisco, Oracle, Avaya, Telco. - Integration
o Ensure successful integration with on-prem systems such as Verint Recording system, Workforce Management (WFM), CDR system, Reporting.
o Implementation of E911.
o Single Sign-On (SSO).
Candidate Requirements/Must Have Skills:
1. 5 to 8 years of telecoms / telephony experience
2. 3+ years’ experience with Cisco Webex Cloud, Cisco Webex Control Hub and user migration projects
3. 5+ years’ experience with enterprise-scale , large CUCM PBX deployments
4. 3+ years’ experience SIP trunking and call routing
5. 5+ years’ experience integrating UC platforms with systems like Verint, Custodia, WFM, E911, and SSO
Nice-To-Have Skills:
1. Proficiency with Oracle SBC and troubleshooting tools such as Oracle EOM.
2. Work experience with IP Network systems and technologies, including, but not limited to Cisco Routers, Switches, Firewalls, IP subnetting.
3. Cisco Certified Network Professional (CCNP) certification
Education:
1. Bachelor’s degree in computer engineering, or a related technical field
2. Cisco Certified Network Professional (CCNP) certification an asset