IT Development Manager

Job Type: Full Time
Job Location: Toronto ON
Job Term: Permanent

IT Development Manager


  • Manage the internal teams to deliver the quality products to clients
  • Maintain AQA-STM Synthetic Monitoring tool, processes and standards for monitoring the performance of complex distributed applications. Work directly with all of our clients
  • Will work closely with Operations teams to drive the end to end performance monitoring and visibility across all technology components with our clients and internal teams.
  • Co-ordinate internally with the Development, Production Support & Operation team & Business Intake internal teams to ensure the requirements from clients to be delivered on time within the timeline and budget
  • Conduct the weekly reviews with the internal teams and maintain proper project schedule and documents
  • PowerPoint PPT experience, Sales’ skills and IT Knowledge of Monitoring Performance 
  • Fluency in English & Mandarin is an asset
  • Report to VP, Development

Skills Required

  • 5+ years of IT related working experience
  • 2+ years of IT management experience 
  • Strong Technical skills on sales’ IT Tools, Performance Monitoring tools preferred
  • Strong customer service orientation 
  • Excellent communication skills and experience in driving cross department initiatives to obtain organizational objectives & meet customer needs –  Sales to the Prospect Customers
  • Strong communication, presentation, business and technical writing skills [ sales and on-going clients ]
  • The ability to provide excellent customer service as well as manage and build strong relationships both internally and externally 
  • Maintain relationships with clients and business partners. 
  • Must be motivated and excellent problem-solving skills.
  • Strong and have in-depth in Synthetic monitoring, End-user monitoring

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