IT Project Manager
Dawn InfoTek Inc. is seeking a proactive and detail-oriented Project Manager to support our consulting team in delivering multiple concurrent IT projects to a leading banking client. The ideal candidate will manage project coordination, client communication, documentation, and internal reporting, ensuring successful project execution in a fast-paced, enterprise environment.
Key Responsibilities:
Project & Client Management:
- Manage multiple IT projects across different workstreams, ensuring scope, timeline, and deliverables are met.
- Serve as a key liaison between the consulting firm, the client’s project teams, and internal stakeholders.
- Coordinate client communications, ensuring regular status updates and reporting to both the consulting VP and client-side leadership.
- Support end-to-end project processes including gathering requirements, tracking milestones, and escalating issues as needed.
Project Coordination & Documentation:
- Track and monitor project progress using established tools and methodologies.
- Prepare and maintain project documentation including schedules, status reports, presentations, and meeting minutes.
- Ensure timely follow-ups on action items and manage project repositories using tools such as JIRA and Confluence.
Administrative Support to VP of IT (Internal):
- Manage and coordinate meetings, and support internal operational needs.
- Assist with internal project planning and resource forecasting.
- Help prepare executive-level communications, slide decks, and client-facing materials.
Meeting & Communication Management:
- Coordinate meetings between internal teams and bank stakeholders, ensuring agendas and materials are prepared.
- Record, distribute, and track meeting minutes and action items.
- Help facilitate clear communication between all involved parties to keep projects aligned and on schedule.
Internal Operations & Forecasting:
- Assist with monthly timesheet collection and reporting.
- Contribute to resource and budget forecasting over coming months.
- Maintain and update internal systems for tracking client contacts, deliverables, and contractual obligations.
Qualifications:
Education:
- Associate’s or Bachelor’s degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
Experience:
- 2+ years of experience in a Project Coordinator, Project Manager role in a technical environment.
- Experience supporting multiple IT projects, preferably for banking or financial services clients.
- Prior experience working in a consulting or client-facing environment is a strong asset.
Technical Skills:
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience using collaboration and project tools such as Microsoft Project, JIRA, Confluence, Teams, and Zoom.
- Understanding of the Software Development Life Cycle (SDLC) and project delivery frameworks (Agile, Scrum, or Waterfall).
Soft Skills:
- Strong organizational and multitasking abilities with keen attention to detail.
- Excellent written and verbal communication skills.
- Professionalism, discretion, and a proactive, problem-solving mindset.
- Ability to build relationships and coordinate across teams and clients effectively.
Preferred Qualifications:
- Direct experience delivering IT projects within a banking environment.
- Familiarity with vendor-client project engagements.
- PMP or other project management certifications (an asset, but not required).
- Bilingual in English and Mandarin is a bonus.
Qualifications
- Bachelor’s degree or equivalent
- Proven project management experience
- Ability to manage multiple projects at a time