Technical Environment Support Engineer
We are currently seeking a Technical Environment Support Engineer to join a dynamic development team supporting one of our major financial clients.
- Job Type: Permanent
- Work Model: Hybrid (3 days in office)
- 2 days – Downtown Toronto
- 1 day – North York
- Start Date: ASAP
Role Summary
The Technical Environment Support Engineer is responsible for ensuring the stability, performance, and availability of QAT and non-production environments across complex enterprise platforms. This role leads incident triage and resolution, performs advanced technical troubleshooting, and serves as a key liaison between application teams, infrastructure teams, and external partners. Exceptional communication skills and strong ownership are essential to drive timely issue resolution and continuous improvement.
Must Have Skills
- 3+ years of experience supporting QAT and non-production environments in enterprise-scale systems
- Strong experience handling, prioritizing, and resolving incidents and service requests using tools such as JIRA and ServiceNow
- Proven ability to analyze system, application, and infrastructure logs to diagnose and resolve issues
- Solid understanding of APIs, endpoints, and service integrations
- Hands-on experience with Dynatrace, OpenShift, ELK stack, and AWS
- Ability to lead incident triage, escalation, and root cause analysis activities
- Extremely strong communication skills, with the ability to collaborate effectively with multiple internal and external teams
- Strong sense of ownership, accountability, and reliability in a fast-paced support environment
Nice to Have
- Hands-on coding or scripting experience (e.g., Java, Python, Shell, PowerShell)
- Experience supporting cloud-native, containerized, or microservices-based architectures
- Familiarity with CI/CD pipelines, deployment processes, and release management
- Prior experience in financial services or other highly regulated environments
- Experience creating and maintaining runbooks, operational documentation, and knowledge articles in Confluence
- Experience mentoring junior engineers or providing technical leadership
Education
- Bachelor’s degree or diploma in Computer Science, Information Technology, Engineering, or a related field
- Equivalent professional experience may be considered in lieu of formal education
We thank all applicants for your interest and referral. However, only qualified candidates selected for an interview will be contacted. Must reside in Toronto area.